{"id":1970,"date":"2021-02-19T08:35:41","date_gmt":"2021-02-19T07:35:41","guid":{"rendered":"https:\/\/www.develogment.com\/coworker-it-support-f-m-d"},"modified":"2025-02-26T10:29:55","modified_gmt":"2025-02-26T09:29:55","slug":"customer-support-specialist-f-m-d","status":"publish","type":"post","link":"https:\/\/www.develogment.com\/en\/career\/customer-support-specialist-f-m-d","title":{"rendered":"Customer Support Specialist (f\/m\/d)"},"content":{"rendered":"<p>Location: Kempen or Obernburg am Main (Germany)<!--more--><\/p>\n<p>&nbsp;<\/p>\n<p style=\"font-weight: 400;\"><strong>Your tasks<\/strong><\/p>\n<ul>\n<li>You are the first point of contact for our customers with questions about setting up, using and troubleshooting our software solutions.<\/li>\n<li>You analyze requests and problems, document them in the ticket system and find solutions \u2013 independently or in collaboration with our development team.<\/li>\n<li>You carry out installations and configurations and teach customers how to use our solutions safely and efficiently through training and instructions.<\/li>\n<li>You take on project tasks, from prioritizing to coordinating and independent processing of topics.<\/li>\n<li>You help to continuously improve our internal processes.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p style=\"font-weight: 400;\"><strong>Your profile<\/strong><\/p>\n<ul>\n<li>Completed training or studies in the field of logistics or IT<\/li>\n<li>Experience in IT support, customer service or a comparable role with direct customer contact<\/li>\n<li>Understanding of the basic functionality of software solutions<\/li>\n<li>Basic understanding of warehouse, production or transport software or operational processes desirable<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p style=\"font-weight: 400;\"><strong>Your strengths<\/strong><\/p>\n<ul>\n<li>Strong service orientation with a high level of quality awareness and reliability<\/li>\n<li>Ability to explain technical matters in an understandable way<\/li>\n<li>Structured and solution-oriented way of working with a high level of personal responsibility and interest in troubleshooting and solving problems<\/li>\n<li>Team spirit and a good balance between working independently and collaborating with other teams<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p style=\"font-weight: 400;\"><strong>What we offer<\/strong><\/p>\n<ul>\n<li>An exciting and varied job in national and international projects<\/li>\n<li>A modern working environment with flat hierarchies in which you can play an active role at all times<\/li>\n<li>Targeted career development within the company and through training courses<\/li>\n<li>A dynamic and growing team that values exchange and collaboration<\/li>\n<li>Numerous benefits that make your work even more enjoyable<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p style=\"font-weight: 400;\"><strong>Does this sound interesting to you?<\/strong><\/p>\n<div><span lang=\"EN-US\">Then we are looking forward to receiving your application! Please send us your documents as a PDF with all relevant information to <\/span><\/div>\n<p><a href=\"mailto:recruiting@develogment.com\">recruiting@develogment.com<\/a><\/p>\n<p>&nbsp;<\/p>\n<p>If you have any questions, please feel free to contact:<br \/>\nMs. Doris Vogel<br \/>\nPhone: <a href=\"tel:+4921528968841\">+49 2152 89688-41<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Location: Kempen or Obernburg am Main (Germany)<\/p>\n","protected":false},"author":1,"featured_media":1966,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[37],"tags":[],"class_list":["post-1970","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-career","category-37","description-off"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.develogment.com\/en\/wp-json\/wp\/v2\/posts\/1970","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.develogment.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.develogment.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.develogment.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.develogment.com\/en\/wp-json\/wp\/v2\/comments?post=1970"}],"version-history":[{"count":2,"href":"https:\/\/www.develogment.com\/en\/wp-json\/wp\/v2\/posts\/1970\/revisions"}],"predecessor-version":[{"id":3885,"href":"https:\/\/www.develogment.com\/en\/wp-json\/wp\/v2\/posts\/1970\/revisions\/3885"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.develogment.com\/en\/wp-json\/wp\/v2\/media\/1966"}],"wp:attachment":[{"href":"https:\/\/www.develogment.com\/en\/wp-json\/wp\/v2\/media?parent=1970"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.develogment.com\/en\/wp-json\/wp\/v2\/categories?post=1970"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.develogment.com\/en\/wp-json\/wp\/v2\/tags?post=1970"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}